The LiveTen Media Hiring Journey: Elevating Customer Service Through Experience, Professionalism, an
At LiveTen Media, the journey towards excellence in customer service begins long before a candidate joins the team. Our rigorous 4-step hiring process is meticulously designed to ensure that every Techncina embodies our core values of customer-centricity, experience, professionalism, and accountability. Let's take a closer look at how we select individuals who are committed to delivering exceptional service.
4-step hiring journey
Initial Screening
Cultural Fit and Final Evaluation
Behavioral Interviews
The journey starts with the initial screening process, where we seek individuals who possess a genuine passion for customer service. Beyond technical skills, we prioritize candidates who demonstrate empathy, communication prowess, and a natural inclination toward problem-solving. Our goal here is to identify individuals who understand the
The journey starts with the initial screening process, where we seek individuals who possess a genuine passion for customer service. Beyond technical skills, we prioritize candidates who demonstrate empathy, communication prowess, and a natural inclination toward problem-solving. Our goal here is to identify individuals who understand the significance of creating positive experiences for our customers, setting the stage for meaningful interactions from the very beginning.
Behavioral Interviews
Cultural Fit and Final Evaluation
Behavioral Interviews
Selected candidates move on to the behavioral interview stage, where we delve deeper into their experiences and mindset. Here, we explore how candidates have handled challenging customer scenarios in the past, emphasizing their ability to maintain professionalism and composure under pressure. We assess their alignment with our values, ens
Selected candidates move on to the behavioral interview stage, where we delve deeper into their experiences and mindset. Here, we explore how candidates have handled challenging customer scenarios in the past, emphasizing their ability to maintain professionalism and composure under pressure. We assess their alignment with our values, ensuring that they are not only capable of meeting customer needs but also embody the ethos of accountability in every interaction.
Skills Assessment
Cultural Fit and Final Evaluation
Cultural Fit and Final Evaluation
In the third step, candidates undergo a comprehensive skills assessment tailored to their specific roles within customer service. Whether it's handling inquiries, resolving disputes, or providing technical support, we evaluate their proficiency in relevant areas. However, we go beyond technical competencies to assess how well candidates i
In the third step, candidates undergo a comprehensive skills assessment tailored to their specific roles within customer service. Whether it's handling inquiries, resolving disputes, or providing technical support, we evaluate their proficiency in relevant areas. However, we go beyond technical competencies to assess how well candidates integrate our core values into their responses. We look for individuals who not only excel in their tasks but also prioritize customer satisfaction and uphold the standards of professionalism at all times.
Cultural Fit and Final Evaluation
Cultural Fit and Final Evaluation
Cultural Fit and Final Evaluation
The final step focuses on evaluating the cultural fit of the candidate within our organization. We believe in fostering a collaborative and supportive work environment where every team member contributes to our collective success. During this stage, we assess how well candidates align with our company culture, values, and vision for the f
The final step focuses on evaluating the cultural fit of the candidate within our organization. We believe in fostering a collaborative and supportive work environment where every team member contributes to our collective success. During this stage, we assess how well candidates align with our company culture, values, and vision for the future. We emphasize the importance of accountability, encouraging candidates to take ownership of their actions and decisions, knowing that they play a vital role in shaping the customer experience.